Guest Service Manager Job Description

We are looking for a skilled guest service manager to oversee the daily operations of our hotel.

As a guest service manager, you will ensure that guests are welcomed when they arrive and fulfil requests to ensure that they have an unforgettable experience.

Guest Service Manager Responsibilities:

• Ensuring that the check-in and check-out process runs as smoothly as
• Responding to requests or complaints made by guests in a professional and polite manner
• Implementing procedures to improve services offered with the aim of attracting more customers.
• Hiring and training staff in matters of professional conduct
• Acting as a link between guests and hotel management.
• Handling cash or payments made by credit card.
• Understanding safety and emergency procedures.

Guest Service Manager Requirements:

• A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• A proven track record of being able to lead a team and to multitask.
• Understanding of and compliance with hotel policies and regulations
• Reporting on daily operations in a timely manner.