Guest Service Manager Job Description

We are looking for a skilled guest service manager to oversee the daily operations of our hotel.

As a guest service manager, you will ensure that guests are welcomed when they arrive and fulfil requests to ensure that they have an unforgettable experience.

Guest Service Manager Responsibilities:

  • Ensuring that the check-in and check-out process runs as smoothly as
  • Responding to requests or complaints made by guests in a professional and polite manner
  • Implementing procedures to improve services offered with the aim of attracting more customers.
  • Hiring and training staff in matters of professional conduct
  • Acting as a link between guests and hotel management.
  • Handling cash or payments made by credit card.
  • Understanding safety and emergency procedures.

Guest Service Manager Requirements:

  • A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
  • Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
  • A proven track record of being able to lead a team and to multitask.
  • Understanding of and compliance with hotel policies and regulations
  • Reporting on daily operations in a timely manner.