Front Office Manager Job Description Template
We are looking for a Front Office Manager to lead our team at the hotel. You will be responsible for supervising and managing our front office staff. You will also be responsible for ensuring that our guests have a positive experience from the moment they arrive at the hotel until the time they check out.
The ideal candidate for this position will have previous experience working in a hotel front office. They will also have excellent customer service skills and be able to resolve any guest issues that may arise.
If you are a motivated individual with a passion for providing outstanding guest service, we want to hear from you!
- Supervise and manage front office staff
- Ensure that guests have a positive experience from arrival to check-out
- Handle any guest issues that may arise
- Maintain excellent customer service standards
- Previous experience working in a hotel front office
- Excellent customer service skills
- Ability to resolve guest issues
Frequently Asked Questions:
What does a Front Office Manager do?
The Front Office Manager is responsible for supervising and managing the front office staff as well as ensuring that guests have a positive experience from the moment they arrive at the hotel until the time they check out.
What skills are required to be a Front Office Manager?
Skills required for the role of Front Office Manager include excellent customer service skills, the ability to resolve guest issues and previous experience working in a hotel front office.
What other similar job descriptions are available in this field?
Other similar job descriptions include; Hotel Manager, Guest Service Manager and Customer Service Manager.