Desktop Support Engineer Job Description

We are looking to hire a skilled desktop support engineer to assist our customers with computer hardware and software issues such as hardware installations, software upgrades, systems integrations, and basic IT-related issues.

As a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.

Desktop Support Engineer Responsibilities:

  • Address customer issues regarding hardware, software and networking
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Report customer feedback and potential product requests

Desktop Support Engineer Requirements:

  • Degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Good written and verbal communication skills.