Collections officer Job Description

[Company Name] are looking for a collections officer to assist with the collection of outstanding debts and  reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities:

• Reviewing the company debtor list.
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Requirements:

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills