Call Centre Trainer Job Description

]Company Name] are looking for a call centre trainer to train our support, sales and customer service team.

Call Centre Trainer Responsibilities:

  • Develop digital and print educational material
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal
  • Identify individual and team skills gaps
  • Schedule regular training sessions
  • Ensure new hires take on basic sales training courses
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Call Centre Trainer Requirements:

  • At least 4 year's experience working as a call center trainer or team leader.
  • Additional certification in eLearning software, or adult education and training is preferred.
  • Familiarity with learning management systems
  • Excellent knowledge of sales techniques and customer service best practices.
  • Strong teaching abilities and mentoring skills.
  • Good communication, interpersonal, and conflict resolution skills.
  • Ability to provide leadership to personnel in a fast-paced and stressful work environment.