Call Centre Trainer Job Description

]Company Name] are looking for a call centre trainer to train our support, sales and customer service team.

Call Centre Trainer Responsibilities:

• Develop digital and print educational material
• Organize classroom-style seminars about product features and sales techniques
• Conduct role-playing activities to develop interpersonal
• Identify individual and team skills gaps
• Schedule regular training sessions
• Ensure new hires take on basic sales training courses
• Assess the impact of each educational course on staff performance and client satisfaction
• Maintain updated records of training curricula and material

Call Centre Trainer Requirements:

• At least 4 year's experience working as a call center trainer or team leader.
• Additional certification in eLearning software, or adult education and training is preferred.
• Familiarity with learning management systems
• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and stressful work environment.