Call Centre Supervisor Job Description

We are searching for a dedicated, supportive call centre supervisor will bring sustainable business growth by helping your team build the necessary skills and knowledge to better support customers.


Call Centre Supervisor Responsibilities:

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Take over calls when needed
  • keep staff motivated
  • Measure performance with key metrics
  • Ensure adherence to policies for established procedures
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

Call Centre Supervisor Requirements:

  • Proven Call centre, customer service, or supervisory experience.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under