Call Centre Supervisor Job Description

We are searching for a dedicated, supportive call centre supervisor will bring sustainable business growth by helping your team build the necessary skills and knowledge to better support customers.

Call Centre Supervisor Responsibilities:

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Take over calls when needed
• keep staff motivated
• Measure performance with key metrics
• Ensure adherence to policies for established procedures
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports

Call Centre Supervisor Requirements:

• Proven Call centre, customer service, or supervisory experience.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under